If necessity is the mother of invention, then innovation could be viewed as the father of the patent. As of the end of 2020, LG Electronics was one of the world’s top patent holders with more than 87,000 patents to its name, many of them related to steam technology found throughout the company’s lineup of premium household appliances. Two successful products that rely on steam for their effectiveness are LG Styler and LG TWINWash™, appliances that in themselves are the result of years of research, development and tinkering.

In fact, the Styler debuted in 2011, nine years after the idea of the steam-based wardrobe management product was given the green light to begin development. Without a patent system to protect the hundreds of thousands of hours and hundreds of millions of dollars invested to develop products like LG Styler, there would be little incentive for companies to innovate.

In fact, the Styler is a compilation of more than 180 LG patents covering features such as the Moving Hanger to shake bacteria and allergens^* out of suits and dresses to the tune of 200 vibrations per minute and Gentle Dry to draw moisture out of clothes without shrinking or damaging delicate fabrics. The patented TrueSteam™ in conjunction with Pants Crease Care deliver wrinkle-free trousers with sharp creases, all without an ironing board.

While the innovation inherent to LG Styler launched a whole new category in home appliances, LG TWINWash was a game changer in its own way. The engineers and designers behind LG TWINWash took a look at a mature product that hadn’t seen much innovation in decades and got to work on solving the age-old problem. With TWINWash, not only can one launder a pair of pants and some socks without feeling guilty about wasting water and electricity, frazzled parents can wash heavily soiled baby clothes separately from adult clothes… simultaneously. One of the patented core technologies that made TWINWash possible is LG’s Direct Drive™, which could deliver more reliable, more effective and quicker results than competing technologies.

One of the many people responsible for LG’s innovation leadership is Dong-won Kim, Ph.D. Laboratory Leader of Living Appliance R&D Lab at LG who is responsible for over 1,000 patents during his 25 years as a researcher at LG. In 2019 he was honored with the Invention King of the Year Award by the Korean Intellectual Property Office.

“Fundamentally, a home appliance should be able to minimize the effort needed to complete one or more household chores but it has to be convenient and easy to use as well,” Kim explained.” When developing a new product, it is essential to constantly ask oneself, ‘Is this bringing value to the customer?’ At LG, we believe this should be the basis for all good product design.”

Kim gets his ideas for his inventions from listening to LG customers and everyday people. “LG Styler came from a conversation I had with the wife of a colleague who told me she removed wrinkles from clothes by hanging them in a steam-filled bathroom,” Kim recalled. “The Styler takes this basic concept and expands on it with a combination of user-friendly design and a number of other unique technologies.”

“The idea for LG TWINWash came after a survey we conducted in 2007 in which 60 percent of the responders said that they wished their washing machines could wash separate loads at the same time,” Kim said. “I’m sure other washing machine makers had heard this complaint before but a two-drum washing machine is no simple matter, which may explain why TWINWash still has no equal even after six years.”

Like all of LG’s products, LG TWINWash and Styler are products based on innovation and creativity fueled by the need to make consumers’ lives more convenient. But innovating can be a laborious and expensive process and this is where the patent system can help drive technological advancement. For inventors like Kim Dong-won, the assurance that his intellectual property will be protected is incentive to keep creating and improving consumers’ lives.

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^* Certified by the British Allergy Foundation (BAF) for reducing 99.9 percent of house dust mite allergens and Escherichia coli and Staphylococcus aureus bacteria. Certified as an asthma and allergy friendly® appliance by the Asthma and Allergy Foundation of America (AAFA).

Life as we knew it may never be the same again. More time spent at home has piqued the interest of consumers looking to adopt a more intelligent way of living. This growing desire for seamless, connected, “work and play” environments is what is bringing the future faster to consumers today. Fortune Business Insights™ predicts¹ the smart home market to reach USD 622.59 billion by 2026. In fact, that’s barely scratching the surface if LG ThinQ as anything to say about it.

What makes the smart technology less daunting today is because now everyone has a smartphone. And through that smartphone, consumers can control all aspects of their connected devices from the bed, the car or the office. The fact that the LG ThinQ app has been downloaded over 30 million times is proof that there is an audience that’s hungry for the conveniences offered by smart products. But what conveniences are we talking about here?

Well, in one research study, LG ThinQ app users in the US said they were most satisfied with the app’s remote-control capabilities.² Although some smart appliances such as robot vacuums are able to do the work for you, there still isn’t a washing machine that can pick up dirty clothes off the floor or a refrigerator that stocks itself. But just being able to control and monitor the home ecosystem from any location brings a whole new dimension of convenience.

The LG ThinQ app was designed to seamlessly connect with the company’s AI-enabled products and services, giving the user full visibility and access to all compatible home appliances while home or on the go. One Korean user discovered LG ThinQ to be an invaluable solution for her laundry routine. “With remote control and monitoring, I can set the washing machine to finish according to my schedule, which means I’m always free to take the laundry out immediately. I no longer have to worry about smelly or wrinkled clothes,” the user said.³

Proactive Customer Care (PCC) and Smart Diagnosis expand the user experience and is another key way ThinQ has made customers’ lives easier. After self-diagnosing every connected appliance on the system, the ThinQ app alerts users and relays insightful suggestions and tips for maintaining their products’ peak performance, such as changing the filter at appropriate times. “It’s great to have the ThinQ app on hand to remind me when it’s time to replace the air purifier filter,” said one participant in the survey. Instead of having to call in and wait hours (or days) for a service technician to visit, PCC and Smart Diagnosis help users identify and resolve the issues themselves. One ThinQ user noted, “Thanks to the PCC feature I’m able to receive alerts on my parent’s appliances so I can do all the maintenance work for them.”

Beyond adding value, LG smart home solutions are delivering more environmentally friendly features to match the priorities of environmentally-conscious consumers. In fact, energy-saving capabilities are one of the top drivers for American consumers switching from conventional devices to smart home products, according to the survey.

On the LG ThinQ app, energy monitoring dashboards displaying monthly usage information are available for every appliance so that users can see where they might be able to save energy by modifying their behavior. “I can never remember if I shut the refrigerator door all the way or switched the TV off,” admitted an environmental advocate who participated in the research. “Being able to check and control all of this on my phone is a huge relief.”

Vacation mode is another proven way to minimize energy use in the home when empty, and features such as Active Save perform tasks like measuring refrigerator openings throughout the day so that refrigerators can switch from low to high power modes automatically, all according to when the user prefers using them.

The ThinQ app is constantly evolving to better meet consumer needs. Additional features to be introduced in the 1^st half of this year include Scan-To-Cook and Meal Kit orders which take the stress out of planning and preparing meals at home. Future features and services will focus on delivering the freedom and convenience that make LG customers’ lives measureably more comfortable than without ThinQ.

Learn more about LG’s smart appliances and the ThinQ app at www.LGThinQ.com.

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1 https://www.fortunebusinessinsights.com/industry-reports/smart-home-market-101900
2 Kantar survey commissioned by LG surveyed 500 respondents with household incomes within the top 60 percentile in New York City, Los Angeles and Chicago.
3 Nielsen survey commissioned by LG interviewed 40 Korean IoT brand users between ages 20-44.

Although today’s women have made progress in gaining more freedoms and rights, there is still much room for improvement. In much of the developed world, women can work outside the home, vote in elections, decide if they want to have a family, even become president if they so choose. But the customs and standards of the 18th century prevented women from detaching themselves from the family and domestic functions that were imposed on them and from following their true dreams.

With Maria Anna Mozart, the older sister of the musician and composer Wolfgang Amadeus, it was no different. Since childhood, “Marianne” easily handled musical instruments and performed at concerts with her brother, where she gained prominence and was an inspiration for many. But as she grew older Maria Anna had to put her career aside to build a family, causing her great talent to be forgotten over time.

Aiming to amplify visibility around this important story of classical music, LG Electronics in Brazil brought Marianne’s work to the 21st century through technology. With access to 66 letters and 90 pages of the musician’s diary, the contents of her diary were transformed into musical notes, making it possible to hear what Anna wanted to express but was not able at that time.

A German interpreter was invited to record the reading of Marianne’s letters and diary. All texts found written in German were carefully analyzed so that the pronunciation tone became the song entitled Das Königreich Rücken, the imaginary kingdom between Marianne and Mozart.

The communication campaign was conducted by the agency Almap BBDO. The concept behind it was to honor the memory of Marianne and many other talent women who have been forgotten over time. It was a way for LG to celebrate the power of women on this International Women’s Day. Because of its originality, the campaign saw significant mentions in various media outlets covering marketing, lifestyle and technology.

A video of the musical composition is available on LG Brazil’s social network channels and on YouTube.

By LG Brazil Staff

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Photo Credits: https://bit.ly/3eMLFFf

While the trend toward online engagement was well underway long before the pandemic, social distancing has forced many companies to look at how they could further improve customer engagement in an era when physical trade shows and retail showrooms were off-limits or cancelled altogether. As a result, the move toward a more virtual world has accelerated for many companies, with its share of successes as well as disappointments.

One success story is LG’s experience in leveraging a virtual destination beloved by millions of MZ Gen and other gamers around the world – Animal Crossing: New Horizons. Released in 2020, Animal Crossing: New Horizons, or ACNH for short, quickly became one of the most popular games on the Nintendo Switch platform, breaking the console game record for the most digital unit sales in a single month with five million purchases at launch, and to date has sold more than 31 million copies worldwide.^*

While enjoying the game’s colorful, cute, and oddly soothing form of escapism, players can drop by LG dream addresses OLED ISLAND and LIT ISLAND by using codes DA-7677-3136-5978 and DA-2218-2553-1949. LG is the first-ever consumer electronics company to have its own dream addresses in ACNH, both of which are open to any of the game’s residents.

On OLED ISLAND, visitors can experience a virtual lifestyle with LG OLED TV and learn about the product’s strengths and features while visiting special zones filled with LG OLED products, such as the home cinema zone and the Self-lit Gallery. Additionally, visitors can hunt for hidden treasure across the island – there are a total of 40 wrapped gifts to be found, each with a TV inside.

On LIT ISLAND, tourists will find a gaming zone, music studio, gym, soccer field, baseball field and a basketball court all featuring LG OLED TVs. The island offers other entertaining diversions as well, such as hidden pathways that can be explored with a variety of tools to be obtained to earn a special prize. Players can also head over to the Instagram account of LG’s virtual influencer, Reah Keem, to check out her fun-filled visit to the island.

Expanding upon VR and AR, LG Virtual Studio allows consumers to bring LG’s award-winning OLED TVs and innovative range of AV products into any room in one’s home virtually. With detailed, 360 degree rotatable renders of each model, visitors can clearly see how LG’s products would look in a given space and how much room they would take up. By simply visiting the LG Virtual Studio website, consumers can get a good sense of which options are best suited to their homes and lifestyles.

Another helpful virtual resource for consumers interested in buying or learning more about LG TV products is LG TV Simulator. Use this tool to see how much space every 2021 LG TV (including OLED, QNED Mini LED, NanoCell, UHD and FHD) requires and how they would look in different types of interiors. The simulator offers three living room sizes to choose from, six interior styles and every TV screen size and mount option to make the virtual experience as customizable and accurate as possible to the real experience.

For consumers more interested in upgrading their TVs than playing games, LG is employing virtual reality and augmented reality to help customers choose the right product even when visiting the showroom is off limits. Thanks to AR technology, the LG OLED Gallery Series TV site instantly turns one’s living room into a fully furnished space enabling customers to visualize how LG OLED Gallery TV would look in one of four themed environments – Gallery, Sports, Gaming and Cinema.

Whether it’s an online gaming world or an augmented reality site for shoppers, virtual environments are proving themselves to be immensely useful during these unprecedented times of social distancing. And with the pandemic speeding up the arrival of the metaverse – the alternate digital space where the physical and the virtual coexist – engaging fans and potential customers in virtual environments such as ACNH will only become more commonplace.

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^* https://www.nintendo.co.jp/ir/en/finance/software/index.html